Review Detail
They can charge your credit card any fee at any time they said...
| Overall rating: | 4.6 | |
| Site Speed: | 5.0 | |
| Uptime: | 4.5 | |
| Value for money: | 4.5 | |
| Customer Support: | 4.0 | |
| Control Panel Features: | 5.0 |
"When you agreed to our Terms of Service, you agreed that we could charge the credit card on file any fee at any time. You may review our Terms of Service at http://www.hostgator.com/tos/tos.php
Please let us know if you have an additional question.
Sincerely,
Jefferson S.
Sr. Billing Administrator
HostGator.com LLC
http://support.hostgator.com"
Their terms of service does NOT say they can charge any fee at any time but think about what this person said... Why on earth would he say something to blatantly untrue? There is no way they can charge your credit card any fee at any time. But the fact that he said it means they are willing to try it if you let them.
They have no record of me having ordered any of their services other than the standard hosting packages. So this was their response.
I've been with them since 2006 and have had no real issues until now. Tech support has been great and I've had little problems with uptime that didn't get fixed right away. But I can't get behind a company that says your ordered something, has no record of it and then says their TOS says they can charge whatever they want at any time. It doesn't say that and I don't think that is legal anywhere in the US.
My advice would be, if you are going to go with this company, do not pay monthly. If you pay yearly, it's much easier to notice something like this and have it refunded before you've lost tons of money like I have.